Confidentiality
Session content is strictly confidential and off the record (i.e. The fact you have sought help from a Psychologist will not appear on your work or medical records unless of course you are sent by your employer via their occupational health service or your Doctor or a private health scheme). Even so the actual content of our sessions will remain private. However there are very rare legal exceptions (these include if I thought you were at risk of harm to yourself or others or you told me information about a crime). Also there may be some occasions when it might be helpful to speak to your Doctor (about your medication for example) but I would always discuss this with you and seek your consent first.

Lateness & session times
If you arrive late for your session the session will still end at the same time. If you arrive early please wait in reception and I will come to collect you. This ensures that I am completely ready for you.

Cancellations
If you need to change or cancel an appointment at least 24 hours notice is required. Cancellations with less than 24 hours notice will be charged in full (whatever the reason for cancellation) as the slot can not be re-allocated. Health insurance clients may forfeit a session as a result of cancellations.

Bad Weather
In the event of bad weather, a Skype or phone session will be offered as an alternative to a face to face session and if this is declined then cancellation charges will still apply as above.

Home Visits
Can be arranged if appropriate although additional charges to include travel time will apply.

Payments
Can be made by credit or debit card (including Amex) cash or cheque. Payment is due at time of booking. If you have private medical health insurance and choose to use this to pay for your treatments then the payments are dealt with directly between myself and your provider.
If a block of sessions (6 or more) is paid for upfront then a discount will apply.

Guarantees
The effects of therapy vary from person to person, therefore a cure or money back guarantee does not apply.

Refunds
No refunds are payable for booked but unattended sessions with less than 24 hours notice (whatever the reason). If you have paid upfront for a course of treatment and have not taken all of your pre paid sessions then the unused sessions can be refunded.

Holidays
Please let me know of any holidays or planned breaks with as much notice as possible to preserve the continuity of our work and I will do the same.

Shop Terms & Conditions

Placing an order through this site implies acceptance of the following terms & conditions

The company: when you place an order you are opting to buy products from positive change therapy limited under the banner of private psychologist

The products: we endeavour to ensure an accurate description on all downloadable self help products as shown here. You have the option to cancel prior to payment but once payment has been accepted you are committed to the sale. All products are recorded in English.

Contact

Telephone: + 44 (0)1276 500 749

Address:
Basepoint Office
399 London Rd
Camberley
Surrey
GU15 3HL
England UK

Total costs: all products shown and described are inclusive of vat.

Delivery: products are downloadable immediately after purchase has been accepted.

Copyright: copyright law applies to all downloadable products as well as content of this site and may only be used with permission

Disclaimer: self help products are for information only and are not designed to be a diagnosis, prevention or cure for anything. If in doubt please contact your GP.

Refunds: Once paid and downloaded no refunds are possible.

Privacy: any details collected for payment purposes or as a result of enquiries will not be traded, sold or rented to any other company and remain confidential.